Questions & answers · 24/7
Minicab questions, answered
Straight answers about booking, prices, airports, cars, cancellations and safety with AZ Cars, the family-run Wandsworth minicab firm since 1996.
- TfL licence 10668
- Family-run since 1996
- Open 24/7
- Price shown before you book
- DBS-checked drivers
- Free flight tracking
Booking
Booking a journey
How do I book a minicab with AZ Cars?
Book online for an instant quote on our booking page, call 020 8874 2000 or send us a WhatsApp. We’re open 24 hours a day, 7 days a week.
Can I just flag down an AZ Cars car?
No. Every journey is pre-booked, because in London minicabs can’t be hailed in the street: every journey has to be pre-booked with a licensed operator.
How far ahead should I book?
As early as you can, especially for early-morning airport runs and busy evenings. If you need a car soon, call 020 8874 2000 and we’ll tell you how quickly we can get to you.
Can I book for someone else?
Yes. Give us the passenger’s name and phone number, the pickup and drop-off, and the date and time. The person who books must be 18 or over.
When is my booking confirmed?
Your journey is confirmed when AZ Cars accepts your booking, not when you receive a quote.
Prices & payment
Prices & payment
Will I know the price before I travel?
Yes. Your price, including any admin fee, is shown before you confirm. It only changes if the journey changes, for example extra stops, waiting time or a route change you ask for. The Congestion Charge and ULEZ are not included in the quoted price. See how our prices work.
Is the Congestion Charge or ULEZ included in the price?
No. The Congestion Charge and ULEZ are not included in your quoted price. They’re added if your journey enters the charging zone or the vehicle is liable for the charge. If you’re not sure whether your journey is affected, ask us when you book.
How can I pay?
Online through our booking system, by debit or credit card, PayPal, cash or BACS bank transfer. There’s no extra charge for paying by card.
Do you charge for waiting time?
Yes. There’s no free waiting period. Waiting is charged from when your driver arrives at the pickup point, at a reasonable rate for the day and time. Ask us for details when you book. See our booking terms.
Do you add VAT, and can I get a receipt?
AZ Cars is not currently VAT registered, so no VAT is added to the fare. A receipt is provided on request.
Airports
Airport transfers
Which airports do you go to?
Heathrow, Gatwick, London City, Stansted and Luton, 24 hours a day, plus the cruise ports at Southampton, Dover, Portsmouth, Harwich and Tilbury.
Do you track my flight?
Yes. For airport arrivals we monitor your flight and adjust your pickup at no extra charge, so a delayed flight doesn’t mean a missed pickup.
Where will my driver meet me at the airport?
Your driver meets you with a name board at an agreed landmark in the arrivals hall, such as a coffee shop. By default that’s 45 minutes after your flight lands. With hand luggage only, tell us when you book and it can be sooner.
Are airport drop-off charges included?
Yes. The airport’s standard drop-off charge is already included in your quoted fare. If a drop-off takes longer than the standard time, the airport’s extra charge is added. Airport pickups include an airport car-parking charge.
What if I can’t find my driver?
Call us straight away on 020 8874 2000, before making any other arrangements, and we’ll put you in touch.
Cars & luggage
Cars, luggage & accessibility
Which car do I need?
A saloon takes up to 4 passengers with 1 large case. An estate takes up to 4 with 3 large cases, an MPV up to 6 with 4 large cases, and a 7-seater up to 7 with up to 7 large cases. Tell us your passengers and bags when you book. See our fleet & luggage guide.
Can you supply a child seat?
Yes. Child seats are available on request, or you’re welcome to bring your own. Just mention it when you book.
Do you have wheelchair-accessible cars?
No, we don’t have wheelchair-accessible vehicles. Folding wheelchairs and other mobility aids are carried free, and drivers give reasonable help at no extra charge. Please tell us your needs when you book. See our accessibility page.
Can I bring an assistance dog?
Yes. Assistance dogs are always welcome and travel at no extra charge.
Can I smoke, vape or drink in the car?
No. Smoking and vaping aren’t allowed in any of our cars, and alcohol isn’t allowed without our agreement in writing beforehand.
Changes & cancellations
Changes & cancellations
How do I change or cancel a booking?
Call or WhatsApp us as early as possible. With at least 24 hours’ notice there’s no cancellation fee and your fare is refunded, less any non-refundable admin fee.
What if I cancel at short notice?
With less than 24 hours’ notice but more than 2 hours, up to 50% of the fare may be charged. Within 2 hours of pickup, or once your driver is on the way, the full fare may be charged. See our cancellation terms.
How long do refunds take?
Refunds go back to your original payment method within 5 to 10 working days of the cancellation being confirmed.
Reviews
What our passengers say
Safety & help
Safety, lost property & complaints
Are you a licensed minicab firm?
Yes. AZ Carz Ltd, trading as AZ Cars, holds Transport for London private hire operator licence 10668. All our drivers are TfL-licensed and DBS-checked, and every car is a licensed vehicle.
I left something in the car. What should I do?
Contact us as soon as you can on 020 8874 2000, on WhatsApp or by email, with the journey date, time and a description of the item. Found items are held for 30 days. See lost property.
How do I make a complaint?
Call 020 8874 2000, email info@az-cars.co.uk or message us on WhatsApp. We aim to acknowledge complaints within 2 working days and resolve them within 14 working days. See complaints.
Where are you based?
Our office is at 200 Merton Road, Wandsworth, London SW18 5SW. We’ve been a family-run firm since 1996 and cover the whole of South West London. See areas we cover.
Something else? Call our team on 020 8874 2000, day or night.
Ready to book?
Get a quote online, call our Wandsworth team or send us a WhatsApp, day or night.